COVID-19 Updates

COVID-19 Updates

The latest on how COVID-19 impacts your care.

OhioHealth is continuing to put the safety of our patients, associates and providers first when it comes to COVID-19, which may require continuted changes to our visitor policies and healthcare services.

We'll post those changes here, along with the lastest updates on the distribution of the COVID-19 vaccine.

Masks are still required at all OhioHealth facilities.

Masks required at all OhioHealth facilities

Centers for Disease Control recommendations for hospitals and healthcare settings are different than other public settings that have begun to relax mask and social distancing requirements. Many of our patients face a higher risk of infection to COVID-19, and we must continue to do all we can to make OhioHealth a safe place for all patients.

OhioHealth continues to require face masks for everyone: care providers, employees, patients, visitors and vendors. This requirement also applies to people who have been vaccinated. This is in keeping with the state of Ohio’s orders, which follow CDC recommendations.

Care availability and service hours

OhioHealth is providing all levels of care, from inpatient surgeries to in-person appointments.

  • If you need nonurgent care, call your providers office to learn your options. They may recommend an office visit, or one of our virtual care options, like telehealth video visits or a primary care E-Visit. Use our Find a Doctor search tool if you need a provider.
  • Your experience at our care sites may look a little different. Our fight continues against COVID-19, and every decision we make will put safety first, even at the expense of efficiency or convenience. See our added safety measures.

Patient care information

OhioHealth is performing inpatient and outpatient surgeries.

  • You will receive information directly from your physician's office about your upcoming procedures, and where to go if you need testing.
  • If you are scheduled for a surgery or procedure with anesthesia or sedation at an OhioHealth facility, you must be tested for COVID-19 within 96 hours of your procedure if you are not two weeks past your final vaccine dose. Learn more about the testing process here.
  • See our visitor policies.

OhioHealth Physician Group is offering telehealth appointments to patients who do not need to be treated in person.

  • More than 1,000 OhioHealth primary care and specialist physicians in nearly every medical specialty are caring for patients virtually with telehealth appointments.
  • Your physician may decide a telehealth visit is the best approach for your care, based on your needs and medical necessity.

Choose where you wait: Urgent Care access made easy

We’re making some changes to be more transparent about urgent care wait times and make it easier to organize your care around your life:

  • Patients can now hold a place in line for same-day care at OhioHealth Urgent Care locations without having to remain in our lobbies or parking lots. Spots are available up to 30 minutes before close. A spot can be claimed by phone or in person.
  • Updates will be sent to the patient’s MyChart account or cell phone, so they can wait from home or wherever they feel most comfortable. They may also receive a MyChart notification to check in electronically.
  • Patients who have an immediate need for care will continue to be prioritized.

We also encourage patients to explore our Virtual Health options, like scheduling a Same-Day Urgent Care Video Visit or Primary Care telehealth appointment.

Patient safety information

When you go to the doctor's office or the hospital, you may see many of the same precautions you see at the grocery store or in other public settings to promote social distancing and prevent the spread of disease.

Our safety measures include:

  • Using hospital-grade personal protective equipment (PPE) that is appropriate for each associate's role.
  • Requiring all associates and providers to wear masks.
  • Providing masks for patients and approved visitors.
  • Rigorously enforcing hand-washing protocols.
  • Reviewing all clinical and operational processes with a team of certified infection prevention specialists to ensure the highest level of safety.
  • Cleaning our facilities and medical devices with hospital-grade products approved by the United States Environmental Protection Agency (EPA) to kill the coronavirus that causes COVID-19.
  • Developing innovative ways to limit in-person contact, such as moving monitoring equipment out of patients' rooms to preserve PPE, and using phone and video interactions, when appropriate.

Obtaining medical records

We are limiting visits to the Health Information Management department to protect the health of our associates, patients and visitors. You can obtain your health records electronically using one of the methods below.